Had another phone call from Adam Goldstein's office yesterday, they where inquiring about a Hong Kong cruise I took last march, on which I had lots of problems over visas etc.
The upshot was it cost me £4500 extra sorting flights from Japan which I didn't need in the end, they were booked on the ORDERS of the pursers office, who refused to refund me.
Anyway I complained to the UK customer service office on my return, who refused to do anything at all.
Then about 10 days ago I decided to try AG's office in Miami and lo and behold they got back to me asking for all the details, reciepts etc and promised to look into it for me.
Not saying I'll get anything back but at least they are treating me like a "Valued Customer" and doing something, not like RCCL UK customer service who basically ignored me.
I'll keep you informed (who ever you are lol .... prob no one but me reading this blog) Gets things off my chest tho :-)
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